Cyberplex Africa believes that strong business and organizational strategies are essential to the successful adoption and implementation of technology solutions. As a result it has developed a strong portfolio of experiences assisting organizations to clarify their strategies and develop clear tactical plans.

One important service area has become the development and implementation of monitoring and evaluation systems for primarily multilateral and donor organizations. This combined experience with M&E and technology makes Cyberplex unique in the field.

Another important service offering has been in the development technology roadmaps for organizations. The Digital Revolution has created unique opportunities for businesses to enhance their operations. These include:

• New revenue generating streams through the use of e-commerce.
• Market differentiation through the introduction of new products and delivery channels.
• Efficiency and effectiveness by using and implementing digital technologies
  o Customer interaction
  o Channel enrichment
  o Workflow automation
  o Digitizing the value/supply chain.
  

A business, however, faces many challenges when embracing new technologies. For example,

• When making transactions online, consumers often have different expectations from those they have in the real world.
  o Speed of response - customer demand speedy response and delivery when making transactions on the Internet.
  o Value of offer- customers often expect Internet-based offers to cost less than rival offline offerings.
• Your business culture needs to be receptive to rapid change.
• Fulfillment channels must meet your customer needs. Even if you have an online order or purchase system in place, you still need to ensure the physical delivery of products and services. The physical delivery of products and services remains a challenging area for many Internet-based businesses.